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3db (300 x 256 px)

Service and warranty

Objective: Your Satisfaction

With our custom earplugs, you benefit from absolute comfort, reliable protection and after-sales service at your side.

Sensitive ears
Sleep
Fly
Hunting
Motorcycle
Dentistry-2
Swim
Noise
Music
Sensitive ears
Sleep
Fly
Hunting
Motorcycle
Dentistry-2
Swim
Noise
Music
Sensitive ears
Sleep
Fly

At 3dB lab, we're proud to offer you high-quality, custom-made hearing aids. Our products are designed with carefully selected materials and follow a rigorous manufacturing process. That's why we offer a comprehensive warranty covering comfort, as well as defects in materials and workmanship.

Comfort Guarantee

90 days from date of delivery

90 days

This warranty covers adjustments necessary to ensure optimal fit and effective noise reduction. It applies to problems related to the comfort or effectiveness of the earplugs.

To benefit from this warranty, the user must wear the plugs daily for the first two weeks to get used to them. It is advisable to use the lubricant supplied during this period to facilitate insertion and improve comfort. If discomfort persists after this adjustment period, please contact our customer service department to claim under warranty. A duly completed fitting form must be enclosed with the plugs to be fitted. Upon receipt, the 3dB lab team will make the necessary adjustments to ensure your satisfaction.

Manufacturing Warranty

3 years from date of invoice

3 year

This warranty covers defects in materials or workmanship that may affect the functionality, quality or durability of custom caps.

In the event of cracks, defects or loss of sealing, please contact our customer service department to invoke the warranty. A duly completed adjustment form must be attached to the plugs to be adjusted. Upon receipt, the 3dB lab team will inspect the plugs to determine whether the defect is related to manufacturing and, if so, will repair or replace them at no extra charge.

Exclusions

Discomfort or loss of seal
 If discomfort or loss of seal results from a change in the shape of the user's ear, adjustments will not be approved beyond the 90 days included in the comfort warranty. These situations are in no way covered by the manufacturing warranty.

Damage caused by the user
Damage resulting from misuse, inadequate maintenance or intentional modifications is not covered by the manufacturing warranty.

Limitations

  • Accessories such as cords, pouches, lubricant and acoustic filters are not covered by the manufacturing warranty.

  • Shipping costs to adjust, repair or replace plugs will be charged to the customer.

To request assistance, please fill in this form.

If necessary, send photos of the earplugs for service.
90 days
5 year
3 year