Our Process

How it works

At 3dB Lab, we provide a streamlined process to help you effortlessly select the perfect earplugs for your needs.

How it works

Our custom earplugs process

The initial step involves evaluating a client’s ears and identifying the most suitable hearing protection. Ear impressions are then taken and sent to our lab in Montréal, QC, where the entire process of manufacturing the custom earplugs is carried out.
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1. Purchase Online

Place your order online by browsing our website and choosing the right custom earplug for your lifestyle. Click on 'Buy now'.

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2. Cuztomize Earplugs

Select the features you desire and choose the options you would like in your earplugs then 'Checkout'. Complete the payment process.

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3. Ear Impressions *

You have to indicate your preferred option for ear impressions. If you require them, follow the steps in the order email to book an appointment. *See more details below

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4. Production

Once we receive your ear impressions, production starts. If you complete them at of our clinics, there is nothing to worry about. If you have done your own, please send them to our lab at:

#528 - 333 Chabanel O,
Montreal, H2N 2G1

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5. Delivery

Once your custom earplugs are completed, we send them out to your desired address (or the current address on file) within 2 weeks. You will receive an email with tracking once they ship.

Enjoy your custom earplugs

Ear impressions

Are You in the Montréal Area?

If you're ordering earplugs from us at 3dB, we offer complimentary ear impressions at our Montreal office with 2 EASY OPTIONS:

  • Option 1: 
    Purchase online now, then visit us for impressions. Simply choose your earplug type, customize your colors and options, and complete your order. We’ll provide you with full instructions for booking your free ear impressions at our Montréal location.

  • Option 2:
    If you're not ready to place an order just yet, you can visit us for impressions first and then make your purchase. Simply book an appointment at our office for your ear impressions, and complete your order in person. 

 

Options for Getting Your Ear Impressions to 3dB Lab

You have 3 convenient ways to send us your ear impressions:

  1. Visit Our Office (FREE for Earplugs):
    Book an appointment at our Montreal office to get your ear impressions done at no charge.

    2. Find an Audiologist Near You: 
    Get your impressions from a local audiologist and send them to us. We can assist you in locating one if needed.

    3. Returning Customer:
    If you’ve ordered from us before, you can use the impressions we have on file (valid for up to 5 years).

We look forward to helping you achieve the perfect fit!

Questions

Please reach out to us if you have any questions or concerns.

Product Benefits

Why our custom earplugs

Frequently Asked Questions

Custom Earplugs for noise

Can I change the filter on my earplug

Yes, if you purchase an additional filter for $50, you are able to change your filter using a filter removal tool that is included. Additional if you are within your first 3 months waranty, you are able to request a change of filter from our team.

My earplugs are uncomfortable or do not fit properly. What can i do?

If your earplugs are not comfortable or there is an issue with the fit, no problem, we provide adjustments in our Montreal facility located at 333 rue Chabanel Ouest. Alternatively you can mail in your earplugs with an adjustment form indicating where the discomfort or pain is. Our technical staff will adjust the earplugs accordingly.

I have changed my mind about the earplugs, do you offer a refund?

We understand that earplugs may not be comfortable for everyone, however since they are custom made specifically for your ears, we cannot offer a refund. Your 100% satisfaction is still our goal and we will work with during the first 90 days to ensure the earplugs are comfortable and to your expectation. 

Can I wash my custom earplugs?

Yes, absolutely. It is recommended to wash and clean your earplugs with soap after multiple use and long period of time. If an earplugs have a filter, please remove the filters, wash the earplugs and then re-insert the filters.

I have lost my earplugs. What can I do?

No problem! We retain a 3D scan of your ear impressions on our servers for 3 years. You are welcome to re-order another pair of your earplugs with the same specifictions at a discounted price.

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Warranty

90 DAYS Warranty
2 year mfr